Basic FAQ

 
 

What version of Photoshop do I need for Paint the Moon actions?

Paint the Moon actions are available for Photoshop CS2-CS6, Photoshop Elements 6 and higher, and Photoshop Creative Cloud.

Please know that Paint the Moon actions were created for use with English language versions of Photoshop and therefore may not be compatible with non-English version. Unfortunately, I will be unable to offer technical support on non-English language versions.

 

Do your actions work with Lightroom?

Actions are designed to work with either Photoshop or Photoshop Elements and at this time I am not offering Lightroom Presets. Look for LR presets in the future!

 

Are Paint the Moon Actions Mac compatible?

Yes, Paint the Moon Actions are compatible with both Mac and PC.

Please note that the Elements actions are not compatible with Photoshop Elements when purchased from the Mac App store as it is a pared down version of the software and missing key functions (NO actions will work with this version, from any designer). Those who purchased PSE from Apple recently not understanding they were purchasing software that has limited functionality may want to contact Apple to inquire if they would offer a refund, enabling them to purchase a fully functioning version of the software.

 

How will I receive my order?

As soon as your PayPal or Google Checkout payment completes the download links will both pop up on your screen to download immediately. You’ll also be sent an email with download links to reference after the fact if you need them. :) It’s an instant gratification purchase … you’ll have your new goodies within seconds!

 

Can I pay with something besides PayPal or Google?

Through PayPal I can accept all major credit cards, regardless if you have a PayPal account or not. If you would like to simply pay with a credit card, simply select checkout with PayPal, and then select the option “Don’t have a PayPal account.” This allows you to checkout as a guest with no requirement to register for a PayPal account.

 

Do you offer sales?

I want all Paint the Moon customers to know they are getting the best pricing everyday, so I typically do not offer sales. While sales are very rare, there are savings to be had when you purchase actions in a bundle. For more information on Paint the Moon bundles, please click the link below.

Click Here for Current Paint the Moon Bundle Offers

 

What is your return policy?

Due to the digital nature of these products there simply is no way to return or exchange products once they have been downloaded, therefore, I am unable to offer any returns or exchanges. That said, I strive to make sure every customer is happy and satisfied, so if you have any questions or concerns on your purchases, please contact. I m always happy to help!

 

What happens if I upgrade from Elements to Photoshop?

The good news is elements actions will work in Photoshop. That being said, seeing how they were created for Elements and not Photoshop, they will be limited and will not be able to take advantage of the advanced tools and features which are exclusive to Photoshop.

For those customers that want to upgrade their actions to get the most out of Photoshop, I do offer an upgrade option. Should you decide to upgrade your actions, please contact me and we can work out the details of your specific order.

 

What happens if my computer crashes and I lose products I’ve ordered?

I always suggest you back up your purchases via DVD/CD, flash drive, external hard drive, etc) as to make sure you never “lose” them and to be sure you have fast and easy access to them if needed again. Should you experience issue and lose both your files as well as any backup, please contact me with the transaction ID of your purchase (located within your PayPal/Google transaction history), and I should be able to locate your purchase.

 

Can I transfer my products to a new computer or will I be required to repurchase?

Actions can be easily transfered to a new computer. Once again simply back up your purchases on a DVD/CD, flash drive, external hard drive, etc, and then transfer your actions to your new computer.

 

Do you use these actions for your own photos and client work?

Yes!! I adore these actions and wanted to share them with all of you. I use all of my action sets on a daily basis. They are incredibly adjustable and user friendly, and it’s wonderfully easy to mix and match for unique looks and needs.

 

I appreciate your business and support so much and thank you from the bottom of my heart. Have fun playing and keep creating beautiful art!!!

Instructions for action installation, tips, troubleshooting and more can be found under SUPPORT.

By Annie Manning